Allocet Collective

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Shipping

    • The estimated delivery time is from the date the order has shipped, not necessarily the date of the order. All orders are shipped within 2-4 business days.

    • We are not responsible for any delay, late delivery or failure to deliver after it has been lodged at the post office.

    • Business days do not include weekends or public holidays.

    • If you are worried no one will be home to accept your parcel, please select Signature on delivery for an extra A$2.95, and if no one is home your parcel will be taken to your closes Post Office OR place the address for your local Post Office. 

    • There may be a delay of up to 2-5 business days during our peak periods.

    • International deliveries to New Zealand may incur customs or import taxes. Unfortunately, Allocet is not responsible for any additional fees as they are out of our control.

    • Please note once your order has been placed online, we are unable to make amendments to product, customer, or delivery details. Alternatively, if you have any queries about placing an order or an order you have received, please contact us at any time. 

    • Prices are shown in Australian dollars.

    • Please allow an additional 5 days for regional delivery.

  • Shipping options             Delivered within Australia           Orders Under $60               

    Standard Delivery                 4-6 business days                                  $7.99                           

    Express Delivery                   1-3 business days                                   $11.95                       
                                                    (major cities and towns)

    • The estimated delivery time is from the date the order has shipped, not necessarily the date of the order. All orders are usually shipped within 3-4 business days.

    • We are not responsible for any delay, late delivery or failure to deliver.

    • Business days do not include weekends or public holidays.

    • If you are worried no one will be home to accept your parcel, please select Signature on delivery for an extra A$5.95 or alternatively choose a location where your parcel can be delivered for you to pick up.

    • There may be a delay of up to 5-10 business days during our peak periods and your location.

    • International deliveries may incur customs or import taxes. Unfortunately, Allocet is not responsible for any additional fees as they are out of our control.

    • Please note once your order has been placed online, we are unable to make amendments to product, customer, or delivery details. Alternatively, if you have any queries about placing an order or an order you have received, please contact us at any time. 

    • Prices are show in Australian Dollars

    • Please allow an additional 10-14 days for international delivery.

  • Hair accessories can only be returned unworn and with all labels attached, they cannot be returned for change of mind reasons without all original labels attached for hygiene purposes.

    You are entitled to a refund for items you purchased from Allocet if the item is:

    • (a) faulty and the fault or defect was not pointed out to you before you purchased it; or 

    (b) arrived damaged or broken; or

    • (c) Not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it; or 

    • (d) Not fit for its purpose, meaning that the item does not do what you reasonably expected it would, and you return the item within a reasonable time after purchase and provide Allocet with proof of purchase, such as your original receipt or bank statement matching the original purchase details.
       

    Item must be returned before a refund or replacement is sent out. If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price. Shipping costs from online purchases are non-refundable.

    Many of the Allocet hair accessories are made through a heat formation process and may deform when left in a hot environment. Any item left in a hot environment i.e. a vehicle , by the purchaser will not be entitled to a refund if deformation occurs.

    Refunds are offered on all eligible orders returned to us within 30 days of your delivery date and will incur a $7.99 postage & handling fee taken from the refundable purchase costs.

    If you are entitled to a refund but you would prefer to exchange the item or receive an Allocet gift card of equivalent value to the item at purchase price, We are happy to exchange or send you a gift card.

Returns